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Customer Care

TERMS OF PRIVACY POLICY

Ownership information

UAB Filladerm (hereinafter referred to as “Filladerm” or “we”) is responsible for processing your personal information as a data controller.

UAB Filladerm

Business registration number: 305214502

Address: Didzioji g. 18, Vilnius, Lithuania

Phone: +370 643 30786

Email: [email protected]


General information

We collect, process and store data in accordance with the EU General Data Protection Regulation (GDPR).

Filladerm gathers information about users and their visits in two ways:

  • Use of cookies
  • The user provides information themselves (i.e. signing up for our newsletter or by creating an account)

The information stored will not be sold or used for any other purposes than ensuring the best service possible.

Please refer to this Privacy Policy for any changes in our data processing practices. Any changes to this Privacy Policy will be placed on www.filladerm.com and will become effective within 30 (thirty) days as of respective announcement.

PRIVACY POLICY`
Filladerm respects the individual’s right to have his/her data legally processed and our data processing will always be in accordance with applicable law and be aligned with our vision to provide services of the highest quality.

Sensitive information will never be disclosed to third parties unless you expressly give your consent, and we never gather personal information unless the information is provided by you by signing up for newsletter or by creating an account. Then, we gather information about name, address, postal code and email.

Personal data is used to implement the service for which the data is collected. In addition, the information is used to get to know you and other users of the website better. This use may include studies and analysis aimed at improving and developing our marketing strategies, our products, services and technologies. We can disclose your personal information with partners like: our order system, MailChimp newsletter system & Google Analytics.

Filladerm only collaborates, as a responsible company, with system vendors / and / or data controllers working in EU/EEA or in different ways are approved by the Commission. In § 27, act. 1 in the GDPR, it states that, as a rule, information must only be transmitted to a third country if this country ensures an adequate level of data protection. 

Protection of personal data

Legislation requires your personal information to be kept secure and confidential. We store your personal information on servers with high security levels, which are located in controlled facilities, and our security is checked regularly to determine whether our user information is securely handled, always taking your rights as a user into account. However, we cannot 100% guarantee security for data transmissions through the internet. This means that there may be a risk that other unauthorized parties gain access to information when data is sent and stored electronically. Thus, your personal information is submitted at your own risk. In case of a security breach that poses a high risk for you, for discrimination, ID theft, financial loss, loss of reputation or other significant inconvenience, we will notify you of the security breach as soon as possible.

We protect your personal information and have adopted internal guidelines for information security that contain measures that protect your personal information against unauthorized disclosure and prevent unauthorized persons from gaining access or knowledge to the information. To avoid any loss of data, we perform backups on a regular basis. We also protect the confidentiality and authenticity of your data by encryption when we send out data from our network.

Personal data is deleted or anonymized continuously as the purpose for which it was collected is terminated.

The rapid development of the internet means that changes in our processing of personal data may be necessary. Thus, we reserve the right to update and amend these guidelines for processing of personal data. If we do, we will of course update the “last updated” date at the bottom of the page. In case of substantial changes, we will notify you in terms of a visible notice on our website.


Your rights

As an individual, you have the right to be forgotten according to the GDPR. That is, you have the right to have your data deleted “without unnecessary delay”. If you wish to delete your personal information, we will delete all information that we are not required to keep in accordance with the law.
If the processing of personal data is based on your consent as an existing customer, you can withdraw this agreement at all times, in whole or in part.
Personal data on potential new customers is gathered after obtaining consent and deleted when the consent is withdrawn.
Data on former customers is deleted 10 years after the end of the customer relationship, but not before any pending cases and / or property requirements have been terminated / outdated (e.g. warranty claims).
You also have the right to obtain the data collected by Filladerm about you. Contact Filladerm on the following mail if you want to delete your data: 
[email protected]

If you apply for a job at Filladerm

In connection with a job search, the following personal information is processed:

  • General information: name, address, email, phone numbers
  • CV and resume
  • Optional: photo

The purpose of the process is to offer a smooth recruitment procedure, where data security is at the forefront. Applications are deleted no later than 2 years after the end of the recruitment process. You can contact us if you want your personal information to be deleted earlier. We do not disclose your personal information to others.

Storage of personal data

We store relevant personal information of our customers for up to 10 years to be able to secure our rights during the period of statute of limitation according to the Civil Code of the Republic of Lithuania.
We store personal information related to marketing purposes for up to 5 years.
All other personal data will be deleted or anonymized when they are no longer relevant for the purpose for which they were collected.

Questions

If you have any questions about our cookie or privacy policy, please do not hesitate to contact us:

UAB Filladerm

Business registration number: 305214502

Address: Didzioji g. 18, Vilnius, Lithuania

Phone: +370 616 41007

Email: [email protected]

Complaints

You have the opportunity to complain about our processing of your personal data to the Data Protection Inspectorate (www.vdai.lrv.lt)

Last updated: April 27, 2020