Below are the Most Common Questions Asked

• How do I order dermal fillers at Filladerm.com?
You can choose the fillers you need, then register to us and do the payment after that. Once the order is placed – we will require you to provide valid license  if you are professional or registered company document if you are wholesaler.

• Are your items authentic?
Yes, we only source items from Official distributors or Licensed wholesalers. All items are European Union trade channel only.

• What credit cards do you accept?
We accept both Visa and Mastercard system credit cards.

• What qualification is need?
We only sell Products to doctors, aesthetic clinics, hospitals and wholesalers. We do not accept orders from private persons.

• I am private aesthetic professional. Can I order?
You should present valid doctor license. We do not accept orders from private persons.

• What is parallel imported dermal filler?
European Union supports equal price and free movement of goods among European Countries. In different market – prices are different. We get the best competitive price of items and provide them to our most beloved customers.

Shipping, delivery & returns

• Do you offer free shipping?
We offer FREE shipping to order over 500+ Eur or 10 packs+.

• Which courier do you use for shipping?
It is UPS, EMS or registered mail typical. It depends on your shipping destination. Please contact us if you have specific shipment needs.

• How long delivery takes?
In Europe it is 3-4 Days, to North America or Asia it is 7-10 days./

• Can I return the items?
If we deliver wrong item, or package is damaged – please contact us and we will assist you on return.

• Re-shipping / lost parcel
If your parcel is lost and not delivered more then 4 weeks since you place the order, then please contact us. We will arrange shipping for you for free again.

• Packages which have been suspended in custom duties.
It is client obligation to know local regulations and import duties to pay. We are not responsible for that.

Assortment
• Do you have items in stock?
Most of the items we do storage in our location. If item is out of stock we typicaly can get them in 5 working days and ship to the client.

• Do you accept backorders?
If you operate the school – please contact us at [email protected] and we can do dropshipping service for you.

• Is storage safe?
We maintain the 20C temperature in our storage according GDP recommendations.

• What is the shelf life of the products?
Normally between 12 to 24 months.

For all other questions, please contact [email protected]