We only sell to companies

FAQ

General

How do I order dermal fillers at Filladerm.com?
You can choose the fillers you need, then register to us and do the payment after that. Once the order is placed – we will require you to provide valid license  if you are professional or registered company document if you are wholesaler.

Are your items authentic?
Yes, we only source items from Official distributors or Licensed wholesalers. All items are European Union trade channel only.

What credit cards do you accept?
We accept both Visa and Mastercard system credit cards.

What qualification is need?
We only sell Products to doctors, aesthetic clinics, hospitals and wholesalers. We do not accept orders from private persons.

I am private aesthetic professional. Can I order?
You should present valid doctor license. We do not accept orders from private persons.

What is parallel imported dermal filler?
European Union supports equal price and free movement of goods among European Countries. In different market – prices are different. We get the best competitive price of items and provide them to our most beloved customers.

Shipping, delivery & returns

Do you offer free shipping?
We offer FREE shipping to order over 500+ Eur or 10 packs+.

Which courier do you use for shipping?
It is UPS, EMS or registered mail typical. It depends on your shipping destination. Please contact us if you have specific shipment needs.

How long delivery takes?
In Europe it is 3-4 Days, to North America or Asia it is 7-10 days./

Can I return the items?
If we deliver wrong item, or package is damaged – please contact us and we will assist you on return.

Re-shipping / lost parcel
If your parcel is lost and not delivered more then 4 weeks since you place the order, then please contact us. We will arrange shipping for you for free again.

Packages which have been suspended in custom duties.
It is client obligation to know local regulations and import duties to pay. We are not responsible for that.

Assortment
Do you have items in stock?
Most of the items we do storage in our location. If item is out of stock we typicaly can get them in 5 working days and ship to the client.

Do you accept backorders?
If you operate the school – please contact us at [email protected] and we can do dropshipping service for you.

Is storage safe?
We maintain the 20C temperature in our storage according GDP recommendations.

What is the shelf life of the products?
Normally between 12 to 24 months.

For all other questions, please contact [email protected]